Cindy Fiset
Open to remote roles
Bilingual · English & Spanish

Paid media that grows revenue, and client care that keeps it.

I'm Cindy, a digital marketer and client success coordinator in the Greater Toronto Area. I run Meta, Google and TikTok ads for a lead-generation agency, and I work with our clients from onboarding to reporting.

Download résumé See my work
5–8xConsistent return on ad spend
~$10KUSD in monthly ad spend
Portrait of Cindy Fiset
Return on ad spend Revenue Spend
5–8xconsistent, across Meta, Google & TikTok
MetaGoogleTikTok
Marketing across 6 industries
  • Personal injury law
  • Home & auto insurance
  • Life insurance & final expense
  • Telehealth
  • Restaurants & hospitality
  • Home furnishings

What I Bring

Hands-on marketing and the client care to go with it, in English and Spanish.

Paid Media

I plan, launch and optimize campaigns on Meta, Google and TikTok, keep budgets on track and focus on the leads and sales that matter to the business.

  • Campaign setup & budgets
  • Campaign optimization
  • Lead generation

Content Creation

I create Reels, graphics and captions that build brand awareness and give ads something worth stopping for, using Canva, CapCut and Adobe.

  • Short-form video
  • Ad creative & graphics
  • Bilingual copy

Client Success

I help onboard new clients, share their performance reports and answer their questions, so they always know how their campaigns are doing.

  • Client onboarding
  • Performance reporting
  • Day-to-day communication

Customer Experience

Nine years of customer-facing work in hospitality and healthcare insurance taught me how to turn a question into a booking, and a booking into a loyal client.

  • Bookings & follow-up
  • Escalation handling
  • 100% quality scores
5–8xConsistent return on ad spend
~$10KUSD in ad spend managed monthly
6Industries marketed
9+Years in customer-facing roles

Selected Work

Recent work for NexLevel Direct clients. Click any piece to see it live on Instagram.

NexLevel Direct client · Organic Social

Modern Sense Furniture

Content and edits for a Toronto luxury furniture showroom's Instagram, presenting its bedroom and living collections.

Modern Sense Furniture bedroom collection postCarousel Modern Sense Furniture bedroom design postCarousel Modern Sense Furniture living room accent chairs postCarousel
NexLevel Direct client · Educational Content

Elevated Telehealth

Patient-education carousels for a telehealth brand's Instagram, explaining men's health and TRT in clear, on-brand visuals.

Elevated Telehealth carousel: Thinking about TRT?Carousel Elevated Telehealth carousel: TRT starts with a diagnosisCarousel Elevated Telehealth carousel: What does testosterone actually do?Carousel

How I Work With Clients

A simple rhythm that keeps campaigns profitable and clients in the loop.

Get in touch My experience
  1. 1

    Understand the goal

    Onboarding starts with what the client actually needs, whether that's more cases, more quotes or more bookings, and what a good lead looks like.

  2. 2

    Launch and optimize

    I build the campaigns and creative, then watch the numbers closely and shift budget toward what's working.

  3. 3

    Report and improve

    Clients get clear performance reports and straight answers, so they always know what their money is doing and what comes next.

Experience

From front-line customer service to running paid media for an agency.

2025 – PresentRemote

Digital Marketing & Account Coordinator

NexLevel Direct · Lead-generation marketing agency

I run media buying on Meta, Google and TikTok for clients in personal injury law, insurance, telehealth, home furnishings and hospitality, managing about US$10K a month at a consistent 5–8x ROAS. I also help onboard new clients and share their performance reports.

2019 – 2025Costa Rica

Customer Service Representative

Hacienda La Chimba · Hospitality & tours

I managed the guest journey from first inquiry to confirmed booking, in English and Spanish, and ran the business's paid social, search and brand-awareness content.

2019 – 2020Costa Rica

Customer Service Representative

Concentrix · Pharmaceutical insurance client

I supported members with coverage and enrollment, met daily enrollment goals and earned 100% quality scores in communication and resolution.

2017 – 2019Costa Rica

Receptionist & Customer Service Representative

Jovenes Salon

I ran the front desk, managed bookings and client records, and met daily retail sales goals.

EducationBachelor of Business Administration, Universidad Internacional de las Américas
CertificateDigital Marketing, Universidad Internacional de las Américas
LanguagesEnglish & Spanish, fluent
ToolsMeta Ads Manager, Google Ads, TikTok Ads, Salesforce, HubSpot, Canva, CapCut, Adobe
Open to fully remote roles in Canada

Let's Work Together

I'm a Canadian citizen in the Greater Toronto Area, looking for roles in digital marketing, paid media, client success and account coordination.

Email me LinkedIn
Marketing résumé (PDF) Client success résumé (PDF)